Privacy Policy and Your Rights
This Privacy Policy informs you about how we use any personal data which you provide to us. Rise and Shine Cleaning Services are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who use our services, how we use it, the conditions which we may disclose to others and how we keep it secure.
1. Our role as data controller
When we use personal data about you or others in connection with promoting and administering our business, providing our services, or recruitment, we do so as data controller.
The data controller in England and Wales is Rise and Shine Cleaning Services, Thanet House, Napier Road, Northfleet, Gravesend, Kent, DA11 7BX (together "We/Our/Us"). Rise and Shine Cleaning Services has overall responsibility for, and is the data controller of personal data.
2. Your role in keeping your personal data up to date
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
3. Contact details of our Privacy Manager
We do not meet the criteria for a mandatory appointment of a Data Protection Officer under the General Data Protection Regulation. We have allocated informal responsibility to a person in our business who can deal with any data protection-related matters. You can contact our Privacy Manager by email at: info@riseandshinecs.co.uk marking the subject line, ‘For the attention of the Privacy Manager’.
4. Categories of personal data obtained
Personal data, or personal information, means any information about a living individual from which that person can be identified, directly or indirectly. We may collect different kinds of personal data about you when you interact with us, including via the website, social media, email, telephone, post or in person. We may also receive this information from third parties. We have grouped this information together as follows:
5. Use of personal data
Our core purposes for processing personal data are to promote and operate the business of being a cleaning company, to provide services to our clients who require them.
We will only use your personal data when required. Most commonly, we will use your personal data in the following circumstances:
Where it is necessary for us in order to perform a contract which we are about to enter into, or have entered into, with you (for example, a contract between you and us for us to provide cleaning services to you).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (for example, to monitor our IT systems and protect them).
6. Sharing your personal data
We share personal data to our cleaning staff in order to arrive at the correct property and to contact you with regards to access arrangements.
We may pass your information to our third party service providers, agents and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
7. Safeguarding personal data
We have put in place appropriate technical and organisational measures to safeguard your personal data
8. Retaining personal data
We will only keep your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Your rights
We set out below a summary of the rights you may have under data protection laws in relation to your personal data.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for our continuing to process it.
If you wish to exercise any of the rights set out above, please contact the Privacy Manager
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
This Policy explains when and why we collect personal information about people who use our services, how we use it, the conditions which we may disclose to others and how we keep it secure.
1. Our role as data controller
When we use personal data about you or others in connection with promoting and administering our business, providing our services, or recruitment, we do so as data controller.
The data controller in England and Wales is Rise and Shine Cleaning Services, Thanet House, Napier Road, Northfleet, Gravesend, Kent, DA11 7BX (together "We/Our/Us"). Rise and Shine Cleaning Services has overall responsibility for, and is the data controller of personal data.
2. Your role in keeping your personal data up to date
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes.
3. Contact details of our Privacy Manager
We do not meet the criteria for a mandatory appointment of a Data Protection Officer under the General Data Protection Regulation. We have allocated informal responsibility to a person in our business who can deal with any data protection-related matters. You can contact our Privacy Manager by email at: info@riseandshinecs.co.uk marking the subject line, ‘For the attention of the Privacy Manager’.
4. Categories of personal data obtained
Personal data, or personal information, means any information about a living individual from which that person can be identified, directly or indirectly. We may collect different kinds of personal data about you when you interact with us, including via the website, social media, email, telephone, post or in person. We may also receive this information from third parties. We have grouped this information together as follows:
- Identity Data, such as your name.
- Contact Data, such as your email address, telephone/fax number, address and other contact details.
- Enquiry Data, such as your enquiries about engaging us for cleaning services or job opportunities.
- Correspondence Data, such as any correspondence between us and you about an enquiry.
- Marketing and Communications Data, such as your communications preferences and how you have responded to our marketing communications.
- Tracking Data, such as information we or others collect about you from cookies and similar tracking technologies, such as web beacons, pixels, and other digital identifiers.
5. Use of personal data
Our core purposes for processing personal data are to promote and operate the business of being a cleaning company, to provide services to our clients who require them.
We will only use your personal data when required. Most commonly, we will use your personal data in the following circumstances:
Where it is necessary for us in order to perform a contract which we are about to enter into, or have entered into, with you (for example, a contract between you and us for us to provide cleaning services to you).
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (for example, to monitor our IT systems and protect them).
6. Sharing your personal data
We share personal data to our cleaning staff in order to arrive at the correct property and to contact you with regards to access arrangements.
We may pass your information to our third party service providers, agents and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service, and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.
7. Safeguarding personal data
We have put in place appropriate technical and organisational measures to safeguard your personal data
8. Retaining personal data
We will only keep your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. Your rights
We set out below a summary of the rights you may have under data protection laws in relation to your personal data.
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you.
Request correction of your personal data. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for our continuing to process it.
If you wish to exercise any of the rights set out above, please contact the Privacy Manager
You will not have to pay a fee to access your personal data (or to exercise any of the other rights).
However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive.
